DINESAT LEGALES

POLITICA DE SOPORTE TECNICO

Fases del ciclo de vida de soporte técnico para los productos Hardata

Standard Technical Support

This phase covers from the launch of a product to the market until Hardata decides to replace the product with a new version or a new product, or when the product reaches the end of its lifecycle.

Standard Phase for DINESAT Product Line

Technical support or Personalized Assistance is not included in the product price. It can be purchased online at dinesat.com.

The Personalized Assistance service includes priority support via email, remote assistance, and a 24/7 emergency line exclusively for critical issues that affect on-air broadcasting.

Additionally, users can access the Help Center for free, where they will find a list of frequently asked questions, and the Forum, where expert users respond to queries.

For those who do not have an active Personalized Assistance service, only inquiries related to product purchase, download, installation, and initial activation will be answered free of charge. These inquiries can be made via email through our customer service department.

Standard Phase for Professional Product Lines (Hardata HDX and Video Servers)

Companies using these products can purchase preventive maintenance services and 24/7 support through special contracts. These contracts may include a hardware warranty extension of up to 3 years. For more information on available plans, contact sales@hardata.com.

Extended Technical Support

Extended Technical Support begins when new products or versions replace the current one, or when the product reaches the end of its lifecycle. During this phase, support is limited. This means no new developments, modifications, or software updates will be made for discontinued products or those that have reached the end of their lifecycle.

Extended Phase for DINESAT Product Line

This service is only offered if the Personalized Assistance service is active, which can be purchased online at dinesat.com.

Extended Phase for Professional Product Lines (Hardata HDX and Video Servers)

Support is only provided with an active support and maintenance contract. For more information on available plans, contact sales@hardata.com.

Support Phase by Product

Dinesat Line

Product	Phase	Phase Start	Help Center / Forum	Support Type
Dinesat 12 Visual	Active		Free	Contract (Paid)
Dinesat 12	Active		Free	Contract (Paid)
Dinesat Movie 3	Extended	Sep 30, 2024	Free	Contract (Paid)
Dinesat Pro Radio 11	Extended	Mar 1, 2022	Free	Contract (Paid)
Dinesat Pro Radio 10	Extended	Nov 6, 2017		Contract (Paid)
Dinesat Radio 9	Extended	Oct 23, 2013		Contract (Paid)
Dinesat Social Radio	No Support	Dec 31, 2016
Dinesat Radio 8	No Support	Jan 30, 2012
Dinesat 7	No Support	Oct 30, 2010
Audys	No Support	Jan 13, 2004
Dinesat 4.5 MP3	No Support	Mar 27, 2002
Dinesat 4.5	No Support	Jul 23, 2000
Dinesat 4	No Support	Jul 23, 2000
Dinesat 3	No Support	Jun 3, 1998

Video Servers

Product	Phase	Phase Start	Support Type
Hardata Smart Flow	Active		Contract (Paid)
Hardata Smart	Active		Contract (Paid)
Hardata Playout	Extended	Sep 30, 2024	Contract (Paid)
Hardata Video	Extended	Jan 30, 2012	Contract (Paid)

Hardata HDX Line

Product	Phase	Phase Start	Support Type
HDX Radio 4	Active		Contract (Paid)
HDX Iplay 4	Active		Contract (Paid)
HDX Radio 3	Extended	Sep 30, 2024	Contract (Paid)
HDX Iplay 3	Extended	Sep 30, 2024	Contract (Paid)
HDX Video Pro	No Support	Sep 30, 2024
HDX Video Movie	No Support	Sep 30, 2024
HDX Radio 1	No Support	Sep 30, 2024
HDX Iplay 1	No Support	Sep 30, 2024

TERMS AND CONDITIONS

General terms of use for DINESAT Store

1. GENERAL CONDITIONS AND ACCEPTANCE

These general conditions (hereinafter, the "General Conditions") regulate the use of the "DINESAT Store" Internet portal service (hereinafter, the "Portal") that HARDATA (hereinafter, "HARDATA") makes available free of charge to Internet users.

The use of the Portal grants the condition of user of the Portal (hereinafter, the "User") and expresses the full and unreserved acceptance of the User of all and each of the General Conditions in the version published by HARDATA at the very moment the User accesses the Portal. Consequently, the User must carefully read the General Conditions each time they intend to use the Portal.

The use of certain services offered to Users through the Portal is subject to specific conditions that, depending on the case, replace, complement, and/or modify the General Conditions (hereinafter, the "Specific Conditions"). Therefore, prior to using such services, the User must also carefully read the corresponding Specific Conditions.

Additionally, the use of the Service is subject to all notices, regulations of use, and instructions made known to the User by HARDATA, which complement what is provided in these General Conditions as long as they do not oppose them.

2. PURPOSE

Through the Portal, HARDATA provides Users with access and use of various services and content made available to Users by HARDATA or by other Portal users and/or third-party service providers and content (hereinafter, the "Services").

HARDATA reserves the right to unilaterally modify, at any time and without prior notice, the presentation and configuration of the Portal, as well as the Services and the conditions required to use the Portal and the Services.

3. CONDITIONS OF ACCESS AND USE OF THE PORTAL

3.1. Free nature of access and use of the Portal

The provision of the Portal service by HARDATA is free of charge for Users and does not require prior subscription or registration of the User. However, the use of certain Services can only be made through subscription or registration of the User and/or payment of a fee, as expressly indicated in the corresponding Specific Conditions.

3.2. User Registration

HARDATA reserves some of the Services offered through the Portal for registered HARDATA users by completing the HARDATA User registration available to users who wish to do so. However, HARDATA makes available to users certain Services whose use requires the completion of additional registrations by users.

In both cases, you agree to select, use, and maintain your username (hereinafter "login") and password (hereinafter "password") (hereinafter collectively referred to as "Access Credentials") in accordance with the provisions of clauses 3.2.1 and 3.2.2 of these General Conditions.

3.2.1. Assignment of Access Credentials

The User will choose and indicate their own Access Credentials. The User may not choose as Username any offensive, insulting, coinciding with trademarks, trade names, business signs, social names, advertising expressions, names, and pseudonyms of public figures or celebrities for which they are not authorized, or, in general, contrary to law or the requirements of morality and good customs generally accepted.

3.2.2. Use and custody

The User agrees to use the Access Credentials diligently and to not make their Access Credentials available to third parties. The User agrees to notify HARDATA as soon as possible of the loss or theft of the Access Credentials, as well as any risk of access to them by third parties.

3.3. Obligation to use the Portal and Services correctly

The User agrees to use the Portal and the Services in accordance with the law, these General Conditions, as well as morality and generally accepted good customs and public order. The User is obliged to refrain from using the Portal and the Services for illicit purposes or effects, contrary to what is established in these General Conditions, harmful to the rights and interests of third parties, or that may, in any way, damage, disable, overload or deteriorate the Portal and the Services or prevent the normal use or enjoyment of the Portal and the Services by Users.

3.4. Means to obtain Content

The User must refrain from obtaining or attempting to obtain information, messages, graphics, drawings, sound and/or image files, photographs, recordings, software, and, in general, any kind of material accessible through the Portal or the Services (hereinafter, the "Content") by using means or procedures other than those that, depending on the case, have been made available to them for this purpose or have been indicated for this purpose on the web pages where the Content is located or, in general, from those usually employed on the Internet for this purpose, provided that they do not involve a risk of damage or disabling the Portal, the Services and/or the Content.

3.5. Proper use of the Content

The User agrees to use the Content diligently, correctly, and lawfully, and in particular, agrees to refrain from (a) using the Content in a way or for purposes or effects contrary to the law, morality, and good customs generally accepted or public order; (b) reproducing or copying, distributing, allowing public access through any form of public communication, transforming or modifying the Content, unless authorized by the owner of the corresponding rights or it is legally permitted; (c) removing, evading, or manipulating the "copyright" and other identifying data of HARDATA's or its licensors' rights incorporated into the Content, as well as technical protection devices, fingerprints, or any other information mechanisms contained in the Content.

3.6. Introduction of hyperlinks that allow access to the Portal's web pages and Services

Users and, in general, those persons who intend to establish a hyperlink between their web page and the Portal (hereinafter, the "Hyperlink") must comply with the following conditions: (a) the Hyperlink will only allow access to the Portal's web pages, but may not reproduce them in any way; (b) hyperlinks shall not be established with the Portal's web pages other than the home page or the first page of the Portal or the Services; (c) no browser or border environment will be created on the Portal's web pages; (d) no false, inaccurate, or incorrect statements or indications will be made about the Portal's web pages and Services and, in particular, it will not be stated or implied that HARDATA has authorized the Hyperlink or that it has supervised or assumed in any way the content or services offered or made available on the web page where the Hyperlink is established; (e) except for those signs that form part of the Hyperlink itself, the web page on which the Hyperlink is established will not contain any trademark, trade name, business sign, denomination, logo, slogan, or other distinctive signs belonging to HARDATA; (f) the web page on which the Hyperlink is established will not contain information or illegal content, contrary to morality and generally accepted good customs and public order, nor will it contain content contrary to any rights of third parties.

The establishment of the Hyperlink does not imply in any case the existence of a relationship between HARDATA and the owner of the web page where it is established, nor the acceptance and approval by HARDATA of its content or services.

4. PERSONAL DATA

To use some of the Services, Users must first provide HARDATA with certain personal data (hereinafter, "Personal Data"). HARDATA will automatically process the Personal Data for the purposes and under the conditions defined in its Data Protection Policy.

5. USE OF COOKIE TECHNOLOGY AND PRIVACY POLICIES

HARDATA uses cookies when a User browses the sites and web pages of the Portal. Our cookies are only associated with an anonymous User and their computer and do not provide references that allow the deduction of the User's name and surname. HARDATA's cookies cannot read data from your hard drive or read cookie files created by other providers. HARDATA encrypts the User's identifying data for greater security. Thanks to cookies, HARDATA can recognize registered Users after they have registered for the first time, without the need to register at each visit to access areas and services reserved exclusively for them. The User has the option to configure their browser to be notified on the screen of the receipt of cookies and to prevent the installation of cookies on their hard drive. Please consult your browser's instructions and manuals for more information. To use the Portal, it is not necessary for the User to allow the installation of cookies sent by HARDATA, although, in such a case, the User will need to register each time they access a service that requires prior registration.

6. USE OF THE PORTAL, SERVICES, AND CONTENT UNDER THE USER'S EXCLUSIVE RESPONSIBILITY

The User is aware of and voluntarily accepts that the use of the Portal, the Services, and the Content takes place, in any case, under their sole and exclusive responsibility.

7. EXCLUSION OF WARRANTIES AND LIABILITY

7.1. Exclusion of warranties and liability for the operation of the Portal and the Services

Availability and continuity, utility and reliability

HARDATA does not guarantee the availability and continuity of the operation of the Portal and the Services. Whenever reasonably possible, HARDATA will warn in advance of interruptions in the operation of the Portal and the Services. HARDATA also does not guarantee the utility of the Portal and the Services for the performance of any specific activity, nor their infallibility and, in particular, although not exclusively, that Users can effectively use the Portal and the Services, access the various web pages that form the Portal or those from which the Services are provided.

HARDATA excludes any liability for damages of any nature that may be due to the lack of availability or continuity of the operation of the portal and services, the frustration of the utility that users may have attributed to the portal and services, the infallibility of the portal and services, and in particular, although not exclusively, to failures in access to the various web pages of the portal or those from which the services are provided.

7.1.2. Privacy and security in the use of the Portal and the Services

HARDATA does not guarantee the privacy and security of the use of the Portal and the Services and, in particular, does not guarantee that unauthorized third parties cannot become aware of the class, conditions, characteristics, and circumstances of the use that Users make of the Portal and the Services.

HARDATA excludes all liability for damages of any kind that may be due to the knowledge that unauthorized third parties may have of the class, conditions, characteristics, and circumstances of the use that users make of the portal and services.

7.2. Exclusion of warranties and liability for the Content

7.2.1. Quality

HARDATA does not control or guarantee the absence of viruses or other elements in the Content that may cause alterations to your computer system (software and hardware) or to the electronic documents and files stored in your computer system.

HARDATA excludes any liability for damages of any kind that may be due to the presence of viruses or the presence of other elements in the content that may cause alterations to the computer system, electronic documents, or users' files.

7.2.2. Legality, reliability, and usefulness

HARDATA does not guarantee the legality, reliability, and usefulness of the Content.

HARDATA excludes any liability for damages of any kind that may be due to the transmission, dissemination, storage, availability, reception, obtaining, or access to content, and in particular, although not exclusively, for damages that may be due to (a) the violation of the law, morality, and generally accepted good customs or public order as a result of the transmission, dissemination, storage, availability, reception, obtaining, or access to content; (b) the infringement of intellectual and industrial property rights, trade secrets, contractual commitments of any kind, rights to honor, personal and family privacy, and people's image rights, property rights, and any other nature belonging to third parties as a result of the transmission, dissemination, storage, availability, reception, obtaining, or access to content; (c) acts of unfair competition and illegal advertising as a result of the transmission, dissemination, storage, availability, reception, obtaining, or access to content; (d) the lack of truthfulness, accuracy, completeness, relevance, and/or timeliness of the content; (e) the inadequacy for any kind of purpose and the frustration of expectations generated by the content; (f) the breach, delay in compliance, defective performance, or termination for any reason of obligations assumed by third parties and contracts made with third parties through or as a result of access to content; (g) the defects and flaws of any kind of the content transmitted, disseminated, stored, made available, or otherwise transmitted or made available, received, obtained, or accessed through the portal or services.

7.2.3. Truthfulness, accuracy, completeness, and timeliness

HARDATA does not guarantee the truthfulness, accuracy, completeness, and timeliness of the Content.

HARDATA excludes any liability for damages of any kind that may be due to the lack of truthfulness, accuracy, completeness, and/or timeliness of the content.

7.3. Exclusion of warranties and liability for services provided by third parties through the Portal

7.3.1. Quality

HARDATA does not control or guarantee the absence of viruses or other elements in the services provided by third parties through the Portal that may cause alterations to your computer system (software and hardware) or to the electronic documents and files stored in your computer system.

HARDATA excludes any liability for damages of any kind that may be due to the presence of viruses or other harmful elements in the services provided by third parties through the portal that may cause alterations to the computer system, electronic documents, or users' files.

7.3.2. Legality, reliability, and usefulness

HARDATA does not guarantee the legality, reliability, and usefulness of the services provided by third parties through the Portal.

HARDATA excludes any liability for damages of any kind that may be due to services provided by third parties through the portal, and in particular, although not exclusively, for damages that may be due to (a) the violation of the law, morality, and generally accepted good customs or public order as a result of the provision of services by third parties through the portal; (b) the infringement of intellectual and industrial property rights, trade secrets, contractual commitments of any kind, rights to honor, personal and family privacy, and people's image rights, property rights, and any other nature belonging to third parties as a result of the provision of services by third parties through the portal; (c) acts of unfair competition and illegal advertising as a result of the provision of services by third parties through the portal; (d) the lack of truthfulness, accuracy, completeness, relevance, and/or timeliness of the content transmitted, disseminated, stored, received, obtained, made available, or accessible through services provided by third parties through the portal; (e) the inadequacy for any kind of purpose and the frustration of expectations generated by services provided by third parties through the portal; (f) the breach, delay in compliance, defective performance, or termination for any reason of obligations assumed by third parties and contracts made with third parties in relation to or as a result of the provision of services through the portal; (g) the defects and flaws of any kind of the services provided by third parties through the portal.

7.4. Exclusion of warranties and liability for information, content, and services hosted outside the Portal

The Portal provides Users with technical linking devices (such as, among others, links, banners, buttons), directories, and search tools that allow Users to access websites belonging to and/or managed by third parties (hereinafter, "Linked Sites"). The installation of these links, directories, and search tools on the Portal is solely intended to facilitate Users' search and access to the information, content, and services available on the Internet.

HARDATA does not offer or market by itself or through third parties the information, content, and services available on the Linked Sites, nor does it previously control, approve, supervise, or adopt them. Therefore, the User must act prudently when evaluating and using the information, content, and services available on the Linked Sites.

HARDATA does not guarantee or assume any responsibility for damages of any kind that may be due to (a) the operation, availability, accessibility, or continuity of the linked sites; (b) the maintenance of the information, content, and services available on the linked sites; (c) the provision or transmission of information, content, and services available on the linked sites; (d) the quality, legality, reliability, and usefulness of the information, content, and services available on the linked sites, under the same terms and with the same scope as provided in general condition 7.2 and 7.3 regarding content and services provided by third parties through the portal.

7.5. Exclusion of warranties and liability for the use of the Portal, Services, and Content by Users

HARDATA has no obligation to and does not control the use that Users make of the Portal, the Services, and the Content. In particular, HARDATA does not guarantee that Users use the Portal, the Services, and the Content in accordance with these General Conditions and, if applicable, the Specific Conditions that apply, nor that they do so diligently and prudently. HARDATA also has no obligation to verify and does not verify the identity of Users, nor the truthfulness, validity, completeness, and/or authenticity of the data that Users provide about themselves to other Users.

HARDATA excludes any liability for damages of any kind that may be due to the use of the services and content by users or that may be due to the lack of truthfulness, validity, completeness, and/or authenticity of the information that users provide to other users about themselves, and in particular, although not exclusively, for damages of any kind that may be due to the impersonation of a third party by a user in any type of communication carried out through the portal.

7.6. Exclusion of warranties and liability for the use of HARDATA AI TOOLS.

HARDATA is committed to providing high-quality artificial intelligence (AI) services to its customers, using advanced technologies provided by third parties such as OpenAI, Microsoft, and ElevenLabs. However, by using our services, you agree to the following terms:

a. Use of AI: The AI services provided by HARDATA, including but not limited to text generation and voice synthesis, are tools that must be used under the user's responsibility. HARDATA is not responsible for the decisions, actions, or interpretations made by the user based on the results produced by these services.

b. Reliability of the Service: HARDATA does not guarantee the uninterrupted availability of its AI services. The operation of our systems may be affected by external factors, including technical problems, interruptions in the services of our suppliers, system maintenance, or other unforeseen events. HARDATA will not be responsible for any damages, data loss, or service interruptions that may occur as a result of these events.

c. Limitations of Third-Party Technologies: HARDATA uses third-party technologies to provide its AI services, including but not limited to OpenAI's GPT services and Microsoft and ElevenLabs' TTS services. Each of these services has its own terms of use and disclaimers, which are passed on to HARDATA users. By using our services, you also agree to comply with the terms and conditions of these providers. HARDATA assumes no responsibility for failures, errors, or misuse of these technologies.

d. Disclaimer: To the maximum extent permitted by law, HARDATA will not be liable for any kind of damages, direct or indirect, special, incidental, or consequential, arising from the use or inability to use the offered AI services, even if HARDATA has been informed of the possibility of such damages.

e. Modification of Terms: HARDATA reserves the right to modify these terms and conditions at any time. Users are advised to periodically review this document to stay informed of any changes.

8. NO LICENSE

HARDATA does not grant any license or authorization of use of any kind over its industrial and intellectual property rights or over any other property or right related to the Portal, the Services, or the Content.

9. DENIAL AND WITHDRAWAL OF ACCESS TO THE PORTAL AND/OR SERVICES

HARDATA reserves the right to deny or withdraw access to the Portal and/or Services, at any time and without prior notice, to those Users who fail to comply with these General Conditions or the Specific Conditions that apply.

10. DURATION AND TERMINATION

The provision of the Portal service and the other Services is, in principle, indefinite. However, HARDATA is authorized to terminate or suspend the provision of the Portal service and/or any of the Services at any time, without prejudice to what has been stipulated in the corresponding Specific Conditions. Whenever reasonably possible, HARDATA will warn in advance of the termination or suspension of the provision of the Portal service and the other Services.

11. APPLICABLE LAW AND JURISDICTION

These General Conditions are governed by the laws of the Argentine Republic. HARDATA and the User, expressly waiving any other jurisdiction, submit to the courts of the City of Buenos Aires.

PURCHASE CONDITIONS

We reserve the right to apply conditions within the purchase that covers both virtual licenses (monthly and annual subscriptions) and physical licenses (definitive dongle licenses), as well as the services offered on our website dinesat.com.

SHIPMENT

Charges for shipping are the responsibility of the customer and are added to the final purchase amount depending on their location.

BILLING

All customers must request the issuance of an invoice for their purchase or acquisition of service in the days after the purchase, through the billing information correctly placed in the purchase process.

The company reserves the right to request data and corroborate them with the corresponding institutions for their issuance.

REFUNDS

For physical licenses: the client will have 72 hours after receiving the physical key to report its failure and proceed to a replacement or refund, as the case may be.

For virtual licenses: the customer will have 30 calendar days from the date of purchase to request a refund for failure or inconvenience with the license. After this period of time, no refund requests will be accepted.

For unsolicited renewals: the client may request reimbursement for unsolicited renewal by presenting the information about this operation to info@dinesat.com.

ACTIVATION CODE

Every client will have the right to request information about their physical or virtual license for activation after purchase.

For physical licenses: the client may request a code through keycode@hardata.com. The client will have the right to request a definitive code, losing the possibility of accessing a key replacement due to damage or loss.

For virtual licenses: the DCS code or license will be sent automatically via email the virtual license number with a monthly or annual duration as the case may be.

KEY REPLACEMENT

For physical licenses (Dongle key), the key replacement due to physical damage or loss will be accepted according to the type of code that the product has. The customer must inform the cause of the replacement, as well as the serial number of the key in question.

Annual or temporary code: if the physical key has a temporary code, the customer can request a replacement with an additional charge to replace the lost or damaged physical key.

Definitive code: if the key has a definitive code, the customer will lose the possibility of requesting a replacement due to physical damage or loss, so they must acquire a totally new license.

TECHNICAL SUPPORT

With the purchase of any DINESAT product, every customer will have the right to receive assistance for the installation and basic configuration of their software within the first 30 days after purchase. After this period, you must contract technical assistance to receive personalized and remote attention.

The technical support and personalized assistance service has an opening hours from Monday to Friday from 9:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 6:00 p.m. (GMT-3 Argentine time). Under no exception will care be given outside of business hours, on weekends or on Argentine holidays.

Contact with technical support must be made remotely through support@hardata.com and the technical team will later assign the corresponding communication channel to follow up on the case.

POLICY PRIVACY